Lead ServiceNow Strategist

Job Description

Perficient is a global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.

Perficient is seeking a seasoned IT Service Delivery & Service Management Strategist corporate services related to the foundational IT services and capabilities that support client internal operations of an organization. These services are essential for enabling business functions, ensuring operational efficiency, and maintaining service quality across departments.to lead the evolution and expansion of our IT Services portfolio. This strategic role blends deep technical expertise, ITIL mastery, ServiceNow platform familiarity, corporate services and strong business acumen. You will be instrumental in shaping service delivery strategy, developing innovative offerings, enabling delivery teams, and aligning our capabilities with market demands and client expectations.

As a key member of our leadership team, you will collaborate closely with Service Delivery, Business Development, and Sales to identify growth opportunities, validate solutions, and reinforce Perficient's reputation as a trusted IT Services and ServiceNow partner.

RESPONSIBILITIES

• Strategic Development : Design and evolve Perficient's IT Service Delivery & Service Management service offerings, ensuring technical excellence and market relevance.
• Corporate Services : Bring thought leadership on foundational IT services and capabilities that support the client operations.
• Enterprise Services : Design services that are essential for enabling business functions, ensuring operational efficiency, and maintaining service quality across departments.
• Innovation Leadership : Drive innovation across the ITSM portfolio, leveraging business insight and technical expertise.
• Performance Optimization : Implement initiatives to enhance delivery team performance and service quality across the portfolio.
• Market Analysis : Evaluate service capabilities, financial performance, competitive positioning, and industry trends.
• Framework & Roadmap Creation : Contribute to business planning, develop technical roadmaps, update operational frameworks, and design cross-technology strategies.
• Enablement & Training : Build enablement materials and train delivery teams on ITIL processes and technical best practices.
• Sales Collaboration : Partner with Business Development and Sales to identify new service opportunities, validate solutions, and build compelling customer value propositions.

Pre-Sales & Solutioning

Proposal & Sales Support

Collaboration & Enablement

QUALIFICATIONS

Work Experience

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $92,118 to $202,730. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation. Information regarding the benefits available for this position are in our benefits overview.

Applications will be accepted until the position is filled or the posting is removed.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers' expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world's largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you'll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders... and we're not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations :

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer : The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

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ABOUT US

Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.

ABOUT THE TEAM

Our Intelligent Automation experts help our clients bridge how work is performed today and how they want to work tomorrow, by leveraging DPA, RPA, and AI to align all aspects of the client's operations. We partner with some of the most recognized brands in the business with equally matched partnerships. Together, we bring visions to life and drive value and efficiency through process improvement and technology integration.