Area Manager (Multi-Unit Leader)

Area Manager (Multi-Unit Leader)

We're seeking an Area Manager (Multi-Unit Leader) to oversee 23 Chip Cookies locations. A leader who takes ownership of multiple stores, drives growth and excellence, and ensures consistency.

This role bridges the gap between single-store managers and the Regional Manager, with direct accountability for P&L, people, and performance across multiple locations.

Responsibilities

Leadership & People

Lead, coach, and develop Keyholders and hourly crew across multiple stores.

Build a strong bench of talent, ready for future manager roles.

Foster a positive, high-performance culture that aligns with Chip's values.

Operations & Standards

Ensure consistent product quality and guest experience across all locations.

Implement and enforce Chip's operating standards, training, and procedures.

Maintain labor discipline : schedule efficiently, flex staff across stores, and control costs.

Sales & Growth

Drive local store marketing, catering, and community engagement.

Partner with Regional Manager to execute promotions and initiatives.

Set and achieve ambitious sales growth targets.

Accountability

P&L ownership for assigned stores.

Review weekly KPIs (sales, labor %, customer satisfaction).

Deliver quarterly progress updates.

Qualifications

4+ years in restaurant / retail GM level management / leadership (multi-unit experience preferred).

Proven track record of hitting sales and labor goals.

Strong coaching and people development skills.

Comfortable managing P&L, scheduling, and operational standards.

Passionate about delivering an exceptional customer experience.

Compensation & Growth

Salary

Bonus Opportunities : Performance-based, tied to sales, labor %, and profitability

Career Path : Successful Area Managers may advance into Regional leadership as Chip expands.

Why Join Chip?

Be part of a fast-growing brand with a loyal customer base.

Lead multiple stores and make a real impact on performance.

Competitive pay, growth opportunities, and a supportive culture.

Cookies. Lots of cookies.