Supervisor of Systemwide Radio Job at MBTA in Boston

The System Wide Radio (SWR) Supervisor will proactively oversee and support the assigned duties of the Radio Foreperson, Maintenance Manager, Engineers and Administrators. Under this management and supervision, ensuring that the daily maintenance, repair, and inspections of the Radio System is maintained in an efficient, effective, and safe manner.

Responsibilities

Review the existing EDACS and / or the P25 Radio multi-site LMR system and assign necessary repairs and / or recommend changes to ensure peak efficiency.

Ensure that the systems are monitored and evaluate the radio systems for trends of non-performance and the possible reasons for the lack of performance, making recommendations on changes that would return the LMR system to peak performance.

Evaluate the radio system failure and repair and create reports for trends and recommend changes to minimize trends.

Ensure that all Administrators and Technicians are troubleshooting any malfunctioning radio system equipment to sufficiently identify, resolve and / or repair malfunctions, returning radio system equipment to a pre-failure state of operation in the shortest amount of time possible.

Create, update and / or review radio system procedures and documentation on an ongoing basis.

Read schematics, block diagrams and flow charts to maintain or repair all supported radio systems and equipment.

Develop and maintain standard operating procedure (SOP) documentation.

Design, test, and implement radio system modifications, document all changes, and ensure modifications meet required MBTA rules and regulations where applicable.

Ensure and assign the installation, maintenance, and repair of radio infrastructure, including but not limited to repairing and / or replacing radio related Windows and non-Windows based servers and workstations, network equipment, and / or other command and control infrastructure.

Ensure the examination, testing, cleaning, and replacement of electronic parts, wiring cable, connectors, surge protectors, etc.

Oversee the parts inventory to ensure that it remains a current record of all parts, and all parts used, ordered, or discarded.

Oversee the provision of end‑user instruction in the proper operation of all supported radio system equipment.

Responsible for planning, scheduling and supervising employees involved in preventative and corrective maintenance programs and related in‑house radio system upgrade projects across the system.

Make frequent inspections of all radio comm‑room facilities, supervise cutovers, final inspections and testing of all modified and new signal systems.

Assist in the preparation of the department's budget in accordance with established practices and procedures.

Coordinate training programs necessary for maintenance of radio system equipment.

Ensure budgetary goals are met and that all work is performed in a timely and cost‑effective manner.

Observe condition of equipment and work‑in‑progress and ensure the safe operation of all radio systems and equipment.

Document all established preventative maintenance procedures (PMP).

Maintain all procedures, reports and records for safety audits by the Department of Public Utilities (DPU).

Respond to each inquiry, whether from a customer, vendor or co‑worker in a courteous and professional manner.

Drive a company or personal vehicle to visit work sites and to assist at emergencies and / or events as needed.

Additional shift coverage during emergencies is required.

Perform all other duties and projects that may be assigned.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location‑specific functions.

Physical Demands and Working Conditions

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Available to work all shifts and locations as assigned or directed.

Available to work as per assignment by the MBTA twenty‑four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.

Ability to work all shifts and / or locations assigned or directed.

Supervision

This job will oversee Forepersons and Radio Technicians.

Required Qualifications

Five (5) years of proven success in daily maintenance, repair, and inspections of the Radio System.

One (1) year of supervisory, managerial, and / or leadership experience.

Experience troubleshooting, maintaining, repairing, and upgrading P25 and EDACS LMR systems.

Experience in development and maintenance of SOP documentation.

Ability to walk and stand on track ballast.

Must have proven knowledge of Radio Systems and infrastructure.

Demonstrated track record of success at delivering Radio Systems and Infrastructure upgrade and maintenance projects.

Demonstrated knowledge of Microsoft Office tools including Outlook, PowerPoint, and Excel.

Excellent customer service skills.

The ability to provide internal and external customers with a courteous and professional experience.

The ability to supervise and work effectively with a diverse workforce.

The ability to comprehend, communicate and respond to instructions, orders, signs, notices, inquiries, etc.

This job will require working on the ROW as a Supervisor with Radio Technicians, as needed.

A valid driver’s license.

Successful applicant must have English language skills required for the effective performance of the position.

Additional shift coverage during emergencies is required.

Preferred Experience and Skills

Valid Radiotelephone / Two‑way Radio License.

FCC licensed.

Minimum Education

High School Diploma or equivalent (G.E.D.) from an accredited institution.

A nationally recognized certification, or statewide / professional certification in a related field substitutes for one (1) year of experience.

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