Client Specialist

Client Specialist

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

We are seeking a motivated and dynamic Client Specialist to support and grow new business opportunities. In this role, you will lead and coordinate activities across various departments, ensuring we align the right skills and resources to achieve our business goals.

Key Responsibilities :

• Lead and coordinate pre-sales activities, professional services, service delivery managers, customer success, marketing, and functional leaders to drive success.
• Prospect, identify, qualify, and build a robust sales pipeline.
• Develop and execute a strategic account plan focused on business outcomes within your assigned territory.
• Maintain a high-touch, trusted advisor status with customers, establishing and nurturing trust.
• Collaborate with Nexthink's partners within your territory to enhance service delivery.
• Manage tactical business while simultaneously investing in larger, long-term strategic opportunities.
• Conduct negotiations with a focus on mutual best interests, including contract management and pricing strategy.
• Develop and maintain accurate quarterly and annual revenue forecasts for your accounts.
• Embody our core values : We are one team, We are positive, We keep growing, and We get things done!

Qualifications

Additional Information

We are 900+ employees strong in 21 countries across 8 different time zones, speaking 70+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words regarding diversity, equity, inclusion, and belonging in the workplace. Nexthinkers are multinational and multilingual and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death / personal loss coverage.

In addition, we offer :

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink's good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.