Communications Officer - Dollywood Parks & Resorts - Part Time Seasonal

Communications Officer - Dollywood Parks & Resorts - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Communications Officer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Communications Officer checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide all Dollywood Company properties with Safety and Security Dispatch and Communication Services. Hosts are to answer calls for service, from Hosts / Guests and dispatch those calls to the proper Entity / Host / Team / Guests for resolution. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities :

• Answers and fields Emergency and Non-Emergency calls for service from hosts and guests
• Tracks and documents the status, locations, and times of responders. Enter all info into CAD (Computer Aided Dispatch) in a timely accurate manner, documenting all details preventing any liability to SMC in any potential future litigations
• Dispatches Armed Security and Safety to calls relaying correct location. Provide all Safety Critical details of the call they are responding to. This ensures they bring the proper equipment which in a medical emergency could save life or limb
• Identifies Emergency and Non-Emergency calls for service and prioritize accordingly
• Makes Safety Critical Decisions accurately and rapidly while using good judgement and remaining calm in crisis situations
• Monitoring of alarm systems and dispatching the appropriate responses
• Monitoring of weather radar for any lightning strikes within 10 miles of park. Ensuring closure of specific attractions in turn keeping our guests / hosts safe
• Monitoring emails and Group Me (In park text App) for operational and Security / Safety Concerns
• Entering of work orders to Maintenance as needed ensuring guest excellence and Safety / Security Concerns
• Coordination of responses for outside agencies in Emergency Situations (Police, Fire, and EMS)
• Contacts or alerts guests and hosts by means of Park Pulse or other means as technology changes
• Contacts hosts and PIC's on park via radio or phone relaying pertinent information
• Works in a fast-paced environment which can change at any time. Monitor multiple radio frequencies, answer telephone lines, answer radio traffic, while documenting all info into the CAD
• Willingness to successfully complete any other courses or training so prescribed by your supervisor
• Familiarization with parks layout and all entry / exit points, gates, etc.
• Trains and able to communicate in accordance with FCC regulations

Education and Experience Required :

Knowledge, Skills, and Abilities :

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.