Bilingual Service Desk Analyst

A company is looking for a Bilingual (Spanish / English) Service Desk Analyst to provide technical support and customer service to users.

Key Responsibilities

Provide general IT end-user support and troubleshoot technical issues

Interact with customers via phone, email, and chat to identify and resolve requests

Document and escalate unresolved issues while ensuring proper ticket management

Required Qualifications

6-12 months of experience in a Service Desk or technical support role

6-12 months of customer service experience in a professional setting

High School Diploma or GED

Bilingual in English and Spanish (written and oral)

Strong troubleshooting and documentation skills