Field Engineer 3

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry focused solutions integrated with leading-edge security to clients in government, financial services, and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position : Field Engineer 3

Location : Arlington , VA, 22202

Duration : 3+ Months

Job Type : Temporary Assignment

Work Type : Non-Driving

Job Description :

Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.

Ensures systems operate as designed and are maintained and / or upgraded per requirements.

Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.

Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities :

Provides the full range of Field Engineering support for an assigned base of large / complex clients.

Takes complete ownership of onsite service activity.

Performs advanced-level maintenance on all products, including low-complexity installation activities.

Provides technical feedback on equipment, systems and processes to improve overall service delivery.

Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs

Must Have :

• Desktop / Laptop Repair
• Laptop / Desktop server experience
• Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

Nice To Have :

TekWissen Group is an equal opportunity employer supporting workforce diversity.