Customer Service Representative

Job Description

Job Description

Mulder & Associates of American Family Insurance is looking for a positive, motivated individual to join their team as a Customer Service Representative

Job Summary

As an Insurance Customer Service Representative , you will play a vital role in our agency by providing exceptional service to our clients. We educate and add value to our clients insurance portfolios, and make sure they are protected. You would be part of a team that works towards a common goal of being the best at what we do. We stive to be better each day. If this sounds like a team you want to be a part of, we can't wait to meet you!

Benefits / Perks

• Competitive Hourly Pay
• Bonus Opportunities
• Paid Time Off
• Flexibility

Responsibilities

Respond to customer inquiries via phone, email, and in-person, providing accurate information about insurance products and services.

Assist clients with policy changes, renewals, and cancellations, ensuring all documentation is completed accurately and in a timely manner.

Process claims and follow up with clients to ensure satisfaction and resolution.

Maintain detailed records of customer interactions and transactions, ensuring compliance with agency policies and procedures.

Collaborate with other team members to provide seamless service and support to clients.

Stay informed about industry trends and changes to insurance regulations to provide knowledgeable service.

Required Skills :

Consistently maintain a positive, upbeat attitude

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Detail-oriented with excellent organizational skills.

Required Traits :

Friendly

Relatable

Coachable

Accountable

Fast learner

Required Education & Experience :

Previous experience in customer service or insurance is preferred.

High School Diploma

A successful candidate must obtain property & casualty insurance licenses within agreed time of hiring offer

Hours :

This position requires availability to work 30-40 hours per week.