Product Design Director, Audit, Credit & Financial Risk Management

Overview

Product Design Director, Audit, Credit & Financial Risk Management (CFRM) and Enterprise Services Risk (ESR) team, part of the Risk and Audit Design team within Capital One’s Experience Design organization. The Audit, CFRM, and ESR portfolio consists of design professionals dedicated to safeguarding Capital One through supporting critical platforms in credit and financial risk management, enterprise services risk, and internal auditing capabilities and processes. This team collaborates with enterprise Risk business partners across Capital One, including business owners, product owners & managers, and engineering partners, to push innovation and user experiences to the edge of what is possible and beyond. The Experience Design team aims to enrich customers’ digital and physical experiences, creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

We champion collaboration, authenticity and healthy critique, valuing diversity of thought and fostering belonging. If you’re a creative innovator who embraces experimentation and change in banking for good, we’d love to hear from you.

Role Expectations

As a Director of the Audit, CFRM, and ESR team, you’ll lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.

This is a people leadership role, requiring prior managerial experience in building and leading agile, professional design teams. We seek premier people leaders who can guide, mentor, and integrate a design team with business partners from inception to product delivery. The ideal candidate will have strong business acumen with experience in the financial services sector and / or risk management practices, and a clear understanding of how design quality connects to delivering business outcomes. The leader should be able to drive a strategic vision that extends beyond current work and sustain effective cross-functional partnerships to guide the team into the future.

Here are some of the expected competencies for this role :

• Product Design Expertise : Leverage established expertise and leadership in product design to elevate the quality and maturity of Capital One’s design practice. Across interaction, visual and service design, collaborate with cross-functional partners to oversee and optimize tools, platforms, frameworks and design systems, enabling the team to develop artifacts such as vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
• Leadership : Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes the team feel valued and heard.
• Human-Centered : Champion voices of customers and partners, integrating business and customer outcomes to exceed baseline expectations.
• Business-Focused : Demonstrate knowledge of products, processes, customers, competitors and market trends to shape how Design engages and solves business challenges.
• Problem-Solving : Share insights around technical advances and data capabilities, helping larger teams navigate technical boundaries to enable bold solutions, data destinations and efficiency.
• Collaboration : Connect across teams, portfolios, platforms and LOBs to drive coherent experiences, accelerate delivery and elevate design value.
• Communication : Present work to various levels, integrating design frameworks, data and research insights to influence senior stakeholders and achieve impactful results.

The ideal candidate has a strong portfolio demonstrating leadership, process, results and impact.

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries are for candidates hired to work in one of these locations and reflect the amount Capital One is willing to pay at posting. Salaries for part-time roles will be prorated.

McLean, VA : $226,000 - $257,900 for Director, Design; New York, NY : $246,500 - $281,300 for Director, Design; Richmond, VA : $205,400 - $234,400 for Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual salary offered will be in the offer letter. This role may be eligible for performance-based incentive compensation, including cash bonuses and / or long-term incentives.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Learn more at the Capital One Careers website. Eligibility varies based on status and level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable laws. Capital One is a drug-free workplace. Capital One will consider qualified applicants with criminal histories in accordance with applicable laws and regulations.

If you require an accommodation to apply or participate in the recruitment process, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information provided will be kept confidential to provide accommodations.

For technical questions about Capital One's recruiting process, please email Careers@capitalone.com.

Capital One does not provide or guarantee third-party products or information available through this site. Capital One Financial is made up of several entities. Positions posted in Canada, the United Kingdom, or the Philippines correspond to Capital One Canada, Capital One Europe, and Capital One Philippines Service Corp. respectively.

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