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Call Center Escalations Manager

Call Center Escalations Manager

Automated Health SystemsPittsburgh, PA, US
2 days ago
Job type
  • Full-time
Job description

Automated Health Systems (AHS) is seeking Call Center (Escalations) Manager to manage and oversee Customer Escalations.

Benefits :

  • Health / dental / vision / supplemental insurance / 401(k) / Paid Time Off
  • Comprehensive and ongoing training
  • Employee Wellness Program
  • Strong company culture with career growth opportunities

Responsibilities :

  • Act as the point of contact for complex customer issues that require immediate attention and resolution
  • Ensure customer satisfaction by effectively resolving escalated concerns, improving work processes, and collaborating with the Project's management team

    • Qualifications for the position include :

  • 3-5 years of experience in customer support, operations, or a related field, with a focus on escalations management.
  • Minimum 3-5 years direct management experience in a high-volume contact Center; Previous Health care or public assistance program background preferred
  • Bachelor's degree in related field or equivalent experience required

    • AHS is an Equal Opportunity Employer.

    Please visit our website for more information :

    www.automated-health.com / careers

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    Call Center Manager • Pittsburgh, PA, US