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Spa Manager

Spa Manager

Skin Spa New YorkNew York, New York, United States
8 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

SKIN SPA NEW YORK

www.skinspanewyork.com

Spa Management - New York

SKIN SPA NEW YORK is a medical spa lifestyle brand providing a wide range of services including skincare, laser hair removal, waxing, massage, advanced skin treatments, body treatments, injectables, and a broad range of laser anti-aging treatments with cutting edge technology.

Job Description :

The ideal candidate for this position is an inspirational and reliable team leader and team player with a strong yet friendly personality. One that will be focused, hard-working, and an excellent multi-tasker. Experience with multi-line phones and computer savvy. Prior spa management experience is required, medical spa experience is preferred. Key skills for this position are being a strong communicator, and team builder, having experience in customer relations, handling laser equipment, and must possess a calm and professional demeanor at all times. If you love the medical spa industry and are ready to grow with a dynamic company, then this is the place to be!

  • Friendly, Motivational, Proactive, and Professional Team Leader.
  • Dedicated Brand Representative and Team Builder.
  • Excellent Customer Service and Sales Experience.
  • Excellent Phone Manners and Communication Skills.
  • Strong Multi-tasking, Problem Solving, and Organizational Skills.
  • Experience in a medical spa setting with a passion and keen understanding of esthetics and massage services including product lines.
  • Resolving client concerns in a professional manner.
  • Experience in HIPAA-compliant appointment booking systems.
  • Cashier / Money Handling experience.

Responsibilities :

  • Client interfacing position operating from the front desk.
  • Monitoring and maximizing daily schedules and staffing.
  • Maintaining a full schedule book and driving sales and promotions, including membership and retail sales.
  • Oversee the daily operations of a location within a brand medical spa.
  • Training and overseeing front desk staff.
  • Enforce and maintain protocols and performance goals.
  • Build, support, and maintain strong, positive workplace culture.
  • Review feedback, monitor, and respond to surveys and reviews.
  • Respond to all incoming client-related communications and follow-up calls.
  • Maintain a clean and safe spa environment, including a waiting area.
  • Create reports for staff and corporate.
  • Payroll and commission reporting.
  • Staff Meetings.
  • Staff reviews and metrics.
  • Inventory, Backbar & Supplies including restocking of retail and product displays.
  • Maintaining a clean and professional image.

    • Requirements :

  • Must be able to work Full Time - 40 hours per week (weekend day required).
  • 3-4 years in a retail and sales setting, with Medical Spa or Day Spa experience.

    • Pay Description

    Starting annual base salary range from $50,000 / year. Salary is commensurate with experience.

    Sales Commissions + Bonus Commissions.

    Benefits available including :

  • Health Insurance.
  • Vision & Dental.
  • Commuter.
  • HSA.
  • 401K.
  • Employee Discounts.
  • Friends & Family Discounts.
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    Spa Manager • New York, New York, United States