Technical Specialist

Job DescriptionJob Description

Under the direction of the Professional Services Manager, the Technical Specialist will be trained in the industries we serve, how our solutions apply to them, the value proposition of our solutions, and how to deliver an excellent customer experience. In this position, there is substantial opportunity to learn, grown and develop with our rapidly growing company. We value flexibility in our teams and stress cross training and an attitude of learning and doing whatever is needed to deliver successful projects and an excellent customer experience.

Responsibilities :

• System hardware assembly, wiring, configuration, testing, troubleshooting, and installation.
• Support manufacturing hardware used in conjunction with our solutions, including inkjet, laser, and label printing technology, scanners, imagers, and basic electrical components.
• Provide first-level hardware and software support to customer issues from the support line when resources require it.
• Conduct software testing to ensure reliability, performance, and compatibility of integrated systems.
• Manage and maintain CRM workflows, ensuring accurate tracking of customer interactions, service requests, and issue resolution.
• Collaborate with engineering and support teams to identify and resolve technical challenges.
• Document procedures, configurations, and troubleshooting steps for internal knowledge sharing and training purposes.
• Assist in evaluating new hardware and software technologies for potential integration into existing solutions.

Requirements :

Company DescriptionApis Wise is a fast-growing technology company with over 30 years of industry experience. As a thought leader in our field, we've earned the trust of several marquee clients. We specialize in delivering high value, differentiated product solutions that significantly increase efficiency in pallet labeling. Our commitment to innovation and operational excellence sets us apart in the industry.Company DescriptionApis Wise is a fast-growing technology company with over 30 years of industry experience. As a thought leader in our field, we've earned the trust of several marquee clients. We specialize in delivering high value, differentiated product solutions that significantly increase efficiency in pallet labeling. Our commitment to innovation and operational excellence sets us apart in the industry.