Overnight Front Office Supervisor, Southland Casino

Front Desk Night Audit Supervisor

Delaware North Gaming is seeking a full-time Front Desk Night Audit Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As an Audit Supervisor, you will be responsible for managing front desk operations and providing exceptional service to our guests. If you're looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now. Shift : 11pm-7am Pay $19.00 - $21.00 / hour Information on our comprehensive benefits package can be found at careers.delawarenorth.com / whatweoffer. We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including : weekly pay, employee assistance program, training and development opportunities, employee discounts, and flexible work schedules. Eligible team members may also receive : health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and / or professional certification reimbursement.

What Will You Do?

Supervise and train night audit team members, manage guest complaints, and communicate daily with the direct manager regarding issues and concerns. Run the night audit function, reconcile credit card payments, input sales from various systems, and review pending advance deposits and charges. Understand and correct guest folios and billing, check guests in and out efficiently, and quote room rates and package details. Post charges for in-house accounts, read group resumes, and stay informed on daily group activities. Complete shift closing procedures, secure the bank, follow cash handling policies, and answer and direct incoming calls professionally.

More About You

Minimum of 2 years of experience in hospitality with front desk experience. Prior supervisory experience preferred. Computer-literate in Microsoft Office programs; some experience with property management systems preferred. Must be fluent in the English language, both spoken and written. No college degree required. Must be at least 21 years of age.

Shift Details

Overnight Weekends 8hr shift

Who We Are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee. Our business is all about people, and that includes you. At Delaware North, you're not just part of a team you're part of a global legacy : a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals. Together, we're shaping the future of hospitality come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.