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Technical Support Specialist
Technical Support SpecialistRose International • Portage, Michigan, US
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Technical Support Specialist

Technical Support Specialist

Rose International • Portage, Michigan, US
9 days ago
Job type
  • Full-time
  • Temporary
Job description

Date Posted : 10 / 07 / 2025

Hiring Organization : Rose International

Position Number : 489667

Industry : Medical Equipment & Supplies

Job Title : Technical Support Specialist

Job Location : Portage, MI, USA, 49002

Work Model : Onsite

Shift : 8 : 00 AM - 5 : 00 PM, Monday - Friday

Employment Type : Temporary

FT / PT : Full-Time

Estimated Duration (In months) : 13

Min Hourly Rate ($) : 26.00

Max Hourly Rate ($) : 32.00

Must Have Skills / Attributes : Engineering, Technical Support, Troubleshooting

Nice To Have Skills / Attributes : Medical device

Experience Desired : Experience in technical support, field engineering, or a related technical role (3+ yrs)

Required Minimum Education : Associate degree

Preferred Education : Bachelor’s Degree

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

  • C2C is not available

Job Description

Required Education :

  • Associate or bachelor’s degree in engineering, Information Technology, or a related field
  • Required Skills / Experience :

  • 3–5 years of experience in technical support, field engineering, or a related technical role
  • Experience with highly technical or sophisticated products, especially in a B2B or industrial environment
  • Strong troubleshooting skills with a focus on diagnosing and resolving complex technical issues
  • Proficiency in using support platforms such as Salesforce for case tracking and documentation
  • Ability to communicate technical concepts clearly to both technical and non-technical audiences
  • Comfortable working independently and exercising sound judgment in decision-making
  • Strong organizational and problem-solving skills
  • Job Duties :

  • Provide expert technical support via phone and email to field engineers, technicians, and product support staff
  • Troubleshoot, diagnose, and resolve complex hardware and software issues related to sophisticated and technical products
  • Respond to escalated support cases where first-line teams have been unable to resolve the issue
  • Document all support activities and reported issues using Salesforce or other case management tools
  • Participate in or lead customer training sessions to improve product knowledge and usage
  • Provide hands-on support and diagnostics at the local depot when required
  • Collaborate with cross-functional teams to escalate and resolve systemic product or technical issues
  • Maintain a high level of product knowledge and stay updated on new product developments
  • Industry :

  • Medical Device Manufacturing
  • Estimated Start Date :

  • 10 / 27 / 2025
  • Only those lawfully authorized to work in the designated country associated with the position will be considered.
  • Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
  • Benefits :

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.

    California Pay Equity :

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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    Technical Support Specialist • Portage, Michigan, US

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