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Member Services - Opener

Member Services - Opener

YMCA of Greater DaytonDayton, OH, US
25 days ago
Job type
  • Full-time
Job description

Member Services

Premier Health YMCA, Dayton, OH

Part Time Non-Exempt

$11.70-$14.04 / Hour

  • This position is paid a differential for working the opening shift
  • Monday and Friday 5a-9a (2days only)

Position Summary

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

At the YMCA, we are welcoming : we are open to all. We are a place where you can belong and become. We are genuine : we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions

  • Provides excellent member service.
  • Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
  • Follows Member Service Desk processes and systems.
  • Conducts tours of the facility for prospective members and guests.
  • Displays excellent telephone skills.
  • Handles monetary transactions and appropriate reconciliation of these transactions.
  • Builds relationships with members.
  • Proactively solves problems.
  • Performs routine copying and filing.
  • Keeps up-to-date with member information as outlined in the member handbook.
  • Follows appropriate safety guidelines.
  • Communicates to direct supervisor any concerns or incidents that may need follow-up.
  • Communicates any suggestions to improve member services.

    • Qualifications

  • Must be 18 years of age. High school diploma or GED required.
  • A 2-year degree or applicable experience is preferred.
  • One year or more of related customer service experience required.
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    Opener • Dayton, OH, US

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