EFT Processor

Job Description

An EFT Processor l is responsible for processing all daily reports. This individual replies to e-mails on assigned days, processes incoming and outgoing mail, process responses to FISERV for disputes, completes work queues from CARE / Nautilus, and assists in completing thresh disputes.

Essential Functions

Ensure compliance with Northwest's policies and procedures, and Federal / State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

Process all incoming and outgoing Mail accurately adhering to all bank policies and procedures

Ensures all daily reports are completed for movement of funds Chargebacks, Representments, and Customer Adjustments

Completes daily work queues within CARE / Nautilus

Ensure compliance with all established Federal Regulations for EFT transactions (Regulation E)

Perform all operational support duties within the EFT Department

Ensure all dispute responses from FISERV are attached properly to each dispute case

Respond to E-mails on assigned days from Contact Center and Branches with exemplary customer service in the established timeframe

Participate in job specific training

Assist in processing Thresh Dispute Items

Qualifications

High School Diploma preferred

Physical Demands

Stationary position, Constantly

Traverse (Move About), Occasionally

Position objects (one person), Rarely

Position objects (with another), N / A

Ascend / Descend (ladders, stairs, scaffolds, etc.), N / A

Position self to stationary objects, Rarely

Operate standard office equipment, Constantly

Grasp, Rarely

Repetitive Motions, Frequently

Ability to observe, Constantly

Communicate, Frequently

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.