Service Manager

Position : Service Manager

Location : Columbia, SC

DeSHAZO is seeking a service manager with strong knowledge of the overhead crane service industry to lead service technicians and business operations for our Carolina market.

KEY RESPONSIBILITIES

• Proactively engage customers, sales personnel, estimators, engineers and production coordinators in order to properly plan, staff and execute all field service and installation activities.
• Develop service technicians through on the job training and formalized programs in order to maintain a qualified and professional team.
• Participate in the technician recruiting process by interviewing potential service technician candidates.
• Document and review service technician performance on an annual basis and recommend promotions.
• Provide employee coaching when needed.
• Communicate complex technical issues with customers throughout the course of service projects. Attend on site meetings and walk throughs as needed.
• Aid in assisting other Service Managers within the company, when necessary, in areas such as resource sharing and project guidance.
• Receive incoming requests from customers, sales reps, technicians and management related to field service and inspection requirements.
• Coordinate, communicate, and dispatch service technicians to customer locations throughout the region.
• Proactively schedule repetitive and routine inspection and preventative maintenance visits with customers and technicians.
• Maintain a visible schedule for all technicians to facilitate planning objectives.
• Work with suppliers to order and expedite materials as well as assist in staging materials in preparation of upcoming projects.
• Document project status and customer communications to facilitate project completion

REQUIREMENTS :

PHYSICAL REQUIREMENTS :

WORKING CONDITIONS :

COMPENSATION :

INCENTIVE COMPENSATION CONSIDERATIONS :

This position is eligible for a subjective bonus payment on an annual basis in recognition for superior performance and contributions. The criteria that will be considered will include, but not be limited to :

BENEFITS AVAILABLE :

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Other Protected Category

DeSHAZO's Mission : DeSHAZO is committed to elevating our clients' business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.