Applications Support Coordinator

While other companies just build places to live, at HHHunt we build a better way of life. Founded by Harry H. Hunt III in 1966, HHHunt is a recognized leader in real estate development throughout Virginia, North Carolina, Maryland and South Carolina. It's the people of HHHunt who set us apart and make a positive impact every day. Working for HHHunt means being part of a community and striving to provide the best in all that we do, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. It is HHHunt’s mission to improve the world and how people live by creating meaningful experiences and places of great distinction. We are looking for an Applications Support Coordinator to join our team. We are looking for YOU!

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

WHO YOU ARE

A Strong Communicator. You have clear and effective communication skills, written and verbal, which helps you to build relationships and achieve desired outcomes.

Organized and Confident. You are flexible, composed, and able to manage multiple tasks simultaneously.

Motivated. You go the extra mile to achieve your personal and professional goals.

A Driven Team Player. You are united with teammates and follow through on commitments.

WHAT YOU'LL DO

Serve as primary Help Desk Support for Apartment Living applications to assist in the identification and resolution of reported issues by on-site and corporate users.

Coordinate with Vendor to resolve issues requiring escalation for support. Maintain documentation of issue, resolution and potential enhancements and Hotfix Cases created. Complete testing validation of recommended resolutions and updates to advise Director, BTS Applications of recommended database modifications and updates.

Collaborate with BTS Applications Training Coordinator on development and updating of applications User Guides and leading of training sessions, as needed.

Collaborate with Vendor and BTS Applications and Divisional Management teams to identify and implement application enhancements to improve operational processes and user experience while ensuring effective, efficient and productive use of systems architecture.

Proactively identify and address issues in programs that may lead to diminished experience for company or resident.

Attend seminars and conferences to keep apprised of new issues and emerging trends within the field.

REQUIREMENTS

High School degree or equivalent required, Bachelor’s degree is preferred.

2 years of demonstrated experiences with increasing responsibility in software applications with a successful consultative style relating to customer relationship management and content management systems, required.

Strong analytical, organizational and problem-solving skills with ability to remediate and document a variety of issues in a clear and concise manner.

Skilled at recognizing training opportunities, technical inefficiencies and conveying the recommended details in changes needed to achieve those improvements.

Strong verbal and written communication skills with ability to effectively convey technical and complex issues to diverse audiences having varying levels of responsibility, technical expertise, educational background and sophistication.

Knowledge of Apartment Living operations and processes with demonstrated experience in Entrata applications, Microsoft Office and content management systems preferred.

Exceptional relationship building skills to bring resources together to work toward a common objective with a high degree of professionalism, collaboration and integrity.

Flexible and adaptable to changing work requirements and priorities. Able to meet deadlines, multi-task, and effectively address multiple concurrent initiatives.

Self-motivated and able to work independently without substantial direct supervision or detailed instruction. Maintains a positive approach and produces results under pressure.

REWARDS

As a progressive organization meeting the needs of a diverse workforce, in addition to the standard competitive benefits package we also offer 10 paid holidays as well as a paid birthday off, adoption benefits, excellent health care benefits, HHHunt rental discounts, and education assistance-to name just a few. To learn more about this exciting opportunity to join a great organization, visit www.hhhunt.com and discover for yourself why we believe, it’s how you live that matters.

HHHunt is committed to offering competitive pay. The hourly rate for this position starts at $26.92 / hr and may increase depending on skills and experience.

HHHunt is an Equal Opportunity Employer.

HHHunt#1

Experience

Required

2 year(s) : Experience with increasing responsibility in software applications with a successful consultative style relating to customer relationship management and content management systems

Education

Required

High School Diploma or Equivalent or better

Preferred

Bachelors or better

Skills

Required

Communication - Written

Communication - Verbal

Microsoft Office Suite

Behaviors

Required

Team Player : Works well as a member of a group

Dedicated : Devoted to a task or purpose with loyalty or integrity

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.