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Patient Program Coordinator
Patient Program CoordinatorInsight Global • Coral Gables, FL, United States
Patient Program Coordinator

Patient Program Coordinator

Insight Global • Coral Gables, FL, United States
11 hours ago
Job type
  • Full-time
Job description

JOB DESCRIPTION

Patient Support Network

  • Coordinate Support Group Meetings, including assembling and mailing invitations.
  • Provide support for Zoom accounts for Support Groups, including adding and maintaining licenses, setting up accounts, and scheduling Zoom trainings.
  • Assist with the administration of the A1F Educational Scholarship Program by reviewing applications for completeness, following up with applicants, maintaining accurate records, and entering data in the Raiser’s Edge database.
  • Monitor patient program email inboxes regularly, respond to inquiries, and route messages to appropriate staff as needed.

Events

  • Support registration processes for Education Days and the National Conference, including entering registrations, cleaning and deduplicating data, generating and distributing reports.
  • Update and maintain hotel rooming lists for A1F Education Days and the National Conference, coordinate with hotels, and send reservation confirmations.
  • Administer CRCE Certificates for Education Days, including reviewing requests, verifying attendance, creating and distributing certificates, and maintaining AARC records and Raiser’s Edge data.
  • Support the Patient Outreach Manager to administer Support Group Leader (SGL) Grants and First-Time Attendee Scholarships for the A1F National Conference. Verify eligibility, maintain documentation, follow up with applicants, and track all information in detailed spreadsheets.
  • Assist with event preparation for A1F Education Days and the National Conference, including producing name badges, tent cards, registration and packing lists, and coordinating event shipments.

    • Admin

  • Develop and manage timelines and checklists for patient program initiatives.
  • Coordinate scheduling for Patient Programs department, including volunteer meetings, quarterly SGL calls, Doodle polls, Zoom and Teams meetings, and Outlook calendar invites.
  • Work with approved travel agents to book flights and resolve travel issues for speakers, volunteers, and scholarship recipients.
  • Process expense reports and reimbursements for speakers, volunteers, and patients.
  • Support accounting processes by coding AMEX charges, maintaining invoices, and organizing financial documentation.
  • Conduct data entry in Raiser’s Edge database for Patient Programs.
  • Assist with Patient Programs and Services committee meeting minutes transcription.
  • Maintain and organize department files and invoices in the shared drive.

    • REQUIRED SKILLS AND EXPERIENCE

  • Background in a nonprofit organization
  • Excellent communication skills (verbal and written)
  • Microsoft office suite – proficiency needed

    • NICE TO HAVE SKILLS AND EXPERIENCE

  • Raisers Edge and / or Luminate Online – experience preferred
  • Canva – experience preferred
  • Adobe Creative Cloud – experience preferred
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    Patient Coordinator • Coral Gables, FL, United States

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