Senior or Staff Implementation Manager - Enterprise Asset Management

Senior Or Staff Implementation Manager - Enterprise Asset Management

We are hiring a Senior or Staff Implementation Manager to join Spare's Enterprise Asset Management (EAM) team! As a foundational member of this team, you will be responsible for defining and establishing the implementation processes for the new EAM team. This is a unique opportunity for an experienced individual contributor to build things from the ground up, with the ultimate goal of laying the groundwork for a future team.

The EAM team is dedicated to a new product, from the ground up. This high-impact team operates like a startup within Spare, and is a major focus for the company, giving you the chance to work in a fast-paced, experimental setting on a product that is the culmination of our technology, while enjoying the solid support and resources of a successful Series B company.

You will be accountable for :

• Ensuring we have successful launches - setting customers up for a long-term partnership with us;
• Setup and optimization - having a deep understanding of the product and ensuring we're delivering the most value we can to customers;
• Customer relationship - this role is customer-oriented and our top priority is building relationships with our customers and keeping them happy!
• Being a leader in this new implementation function with the ultimate goal of building out a team over time
• If you have been looking for a company where customers come first, then you've found the right place! As a member of our Launch team, you'll have the opportunity to directly impact the lives of thousands of people across North America.

Our Spare HQ is in Vancouver - BC, but this position is open to remote work options across Canada or the United States. If you like coming into an office, you can work from our HQ as desired, and we also provide a co-working stipend for those who wish to work in an office outside Vancouver. The salary informed is in CAD and will be adjusted to USD for folks based out of the United States.

Project Ownership : own and manage complex customer onboarding and software implementation projects, ensuring that they're successfully set up for ongoing success with our products and services post-implementation

Data migration : scope data migration needs by assessing legacy systems and identifying key data sets for transfer. Lead the execution of data migration, ensuring accuracy, integrity, and alignment with project timelines

Customer Insight : understand the customers' objectives and requirements and translate them into optimal product configurations and user workflows

Training : plan and deliver persona-based training sessions tailored to specific user groups (both on site and remote)

Cross-team Collaboration : work closely with the Growth and Solutions Engineering teams to ensure all pre-sale RFP commitments are met

Customer Advocacy : identify customer pain points, propose solutions, and advocate for customers with the Product Team.

Relationship Management : build strong, lasting relationships with customers and other key stakeholders from multiple backgrounds

Other aspects of this job :

You have...

It will be considered a bonus (nice-to-have) :

Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.

At Spare, we are committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you don't believe you meet every single qualification outlined.

Purposeful work : Be a part of a mission-driven company that is solving real-world problems and improving the lives of people around the world. Learn more about the impact we're making in our 2024 Global Impact Report

Growth Opportunities : Spare is growing fast and there is uncapped potential for rapid advancement of motivated high performers on our team!

Market-competitive pay : We benchmark roles annually to attract and retain top talent. For Growth roles, we also offer a competitive commission / bonus structure that rewards strong performance.

Stock options : Enjoy the feeling of ownership. All Spartians are provided stock options, so you can share in the growth and success of Spare!

Flexible work : Work remotely from anywhere in Canada, in your own time zone.

In-office collaboration : If you're in Metro Vancouver, you have the option to work out of our HQ located downtown, close to Waterfront Station. If you're located elsewhere, you'll have access to CA$200 / month to spend on a coworking membership to work together with team members in your city.

Home office allowance : We recognize the importance of a productive home office setup to help you do your best work, which is why we provide a CA$1,000 home office allowance.

Team offsites & socials : We love the flexibility of remote work, and we also value the importance of in-person connection. Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon. Plus you have access to a CA$50 monthly budget to socialize with other Spartians in your city - go out for a meal or hit up a karaoke spot!

Health insurance : We offer a fully-paid health insurance package for you and your dependents that includes prescription drug, paramedical, mental health, dental, life insurance, travel insurance, and Employee Assistance Program.

Lifestyle Spending Account : We offer CA$500 per year Lifestyle Spending Account (taxable benefit), which you can use to get reimbursed for a variety of expenses including education, wellness, transportation, and childcare / pet care.

Paid time off : Along with your three weeks of annual vacation, we offer unlimited sick days and have company-wide shut-down days to help you rest and recharge.

Spare's mission is empowering everyone to unlock the potential of mobility. Spare is the future of shared transportation. We're revolutionizing how the busy mom from Dallas, the retired teacher from Oslo or the aspiring entrepreneur from Tokyo experiences transportation, by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions.

Guiding Principles

Take Ownership Growth Mindset Execute with Urgency Drive Results No Assholes Customer-Obsession

Culture at Spare

You can read more about our culture (and how we work) here