Sr On-Site Service Specialist

Senior On-Site Service Specialist

Location : San Diego, CA 92123

Type : Temp-to-Hire

Schedule : Monday-Friday, 8 : 00 AM - 5 : 00 PM

Pay Rate : $20 / hr

Interview Type : Phone

Dress Code : Neat, clean business casual

COVID Requirements : None

Driving Required : No

Summary

Ricoh is seeking a reliable Senior On-Site Service Specialist to provide comprehensive onsite operational support, including mailroom services, high-volume print / imaging tasks, administrative assistance, scanning, package handling, and customer service. This is a temp-to-hire role with the intention of converting the right candidate to full-time employment.

Work may involve significant walking, standing, and lifting (50+ lbs required). The role uses digital scanners, copiers, printers, and basic computer applications (email, MS Office). Parking is provided.

Key Responsibilities

Print, Imaging & Document Services

Operate high-volume copiers, printers, and document imaging systems.

Use document imaging and document-handling software.

Perform binding, finishing, QC checks, and final output review.

Open, save, transfer, and manage digital files according to established protocols.

Access and work within document management systems.

Mailroom & Shipping

Sort, distribute, and process incoming and outgoing mail and packages.

Apply postage and operate high-volume mail management systems.

Respond to email inquiries regarding mail and package status.

Conduct regular mail runs and package deliveries throughout the facility.

Receive, check in, and deliver packages.

Administrative & Office Support

Use MS Office and email for communication and basic data management tasks.

Maintain inventory of supplies and equipment.

Maintain logs and records for printing, imaging, shipping, and billing.

Support meeting room setups and general office upkeep.

Provide reception support as needed (higher-level customer interaction).

Perform filing, archiving, and document purge tasks.

Facilities & Equipment Support

Conduct daily inspections of convenience copiers; clear jams and identify issues.

Provide basic equipment maintenance; coordinate service calls.

Perform light maintenance duties (e.g., relamping).

Move equipment or office items as required.

May involve occasional cleaning tasks.

Other

May require overtime, including occasional nights / weekends for urgent needs.

Perform additional duties as assigned by the Site Manager or Supervisor.

Requirements

Education & Experience

High school diploma or GED required.

1-2 years of experience in a related field (mailroom, customer service, warehouse, reception, office admin).

Copy / print center experience preferred.

Skills & Abilities

Strong customer service and communication skills.

Good PC skills (email, MS Office).

Strong organizational and prioritization abilities.

Ability to operate office machines and technical equipment.

Basic math and filing skills.

Data management competency (scanning, file handling, digital logs).

Physical Requirements

Ability to lift 50-55 lbs regularly.

Ability to push / pull equipment up to 700 lbs (on wheels) when needed.

Frequent walking, standing, bending, reaching, and similar physical activity.

Walking between buildings may be required.

Skills

Customer Service

Data Management

Mailroom Operations

High-Volume Printing / Imaging

Shipping / Receiving

Administrative Support

Equipment Troubleshooting