Business Solution Architect

Business Solutions Architect At Percepta, we bring first-class service across each market we support.

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

As a Business Solutions Architect working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing The Business Solutioning Team is responsible for managing the intake, scoping, and business solution design for new business, new programs, and / or significant updates to existing programs that drive desired results in the most effective and efficient manner.

Members of the Business Solutioning Team exhibit a deep knowledge of how BPO contact centers operate in general, and of Percepta and our clients’ in particular, across processes, services, products, and the technical capabilities to bring them together in CX and EX solution designs that meet the diverse needs of our business partners.

As a Business Solution Architect, you will work closely with Percepta and Client business leaders, product owners, internal business solutions and SME teams to create customer / agent experience solutions that best leverage Percepta and our clients’ operating models and available technology toolsets.

The solutions you design are a key driver for Percepta’s’ ability to deliver on our clients’ business goals.

During a Typical Day, You’ll

• Understand and translate internal and external client requirements into a business solution that includes detailed requirements for IT, operations, workforce, reporting, analytics, knowledge base, and training.

Solutions will include clear direction on implementation approach to enable PMO to successfully launch the initiative and adhere to internal processes and governance.

What You Bring to the Role

What You Can Expect

About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breath and play by them every day.

As a Percepta team member, you can expect : Culture of Service

Our programs offer incentives and promote physical, mental, and financial wellness.

#LI-Remote

Remote working / work at home options are available for this role.