Customer Service Agent

A company is looking for a Customer Service Agent to handle inbound and outbound calls with professionalism and care.

Key Responsibilities

Answer customer inquiries and provide exceptional customer service based on client instructions

Document customer inquiries and verify information, making necessary corrections and updates

Utilize contact center data to improve performance and conduct outbound calls for surveying purposes

Required Qualifications

High School Diploma or GED

Prior call center or customer service experience highly desired

Ability to operate a computer and navigate multiple windows / tabs

Must successfully pass a background investigation and drug screen

Must have a secure work area and provide a non-cellular high-speed internet service