Enterprise Voice Engineer

Zachary Piper Solutions is seeking an  Enterprise Voice Engineer  to support global DOD NOC operations located in  Scott AFB, IL . The  Enterprise Voice Engineer  will maintain and troubleshoot secure IP voice and video infrastructure for DISA Voice Services.

Responsibilities for the Enterprise Voice Engineer include :

• Maintain and Troubleshoot IP Voice Infrastructure - Support a resilient voice and video communications network using Juniper and Cisco devices, ensuring secure and uninterrupted service
• Configure and Manage Voice Network Components - Implement route plans, device profiles, calling search spaces, and partitions across Cisco, Avaya, and Oracle platforms
• Perform Advanced Fault Analysis - Diagnose complex issues related to SIP signaling, remote site registration, media flow, and routing / switching configurations
• Support Distributed Firewall and Security Protocols - Maintain firewall infrastructure and contribute to secure voice traffic using protocols like SRTP, IPSec, and BGP
• Monitor and Optimize Network Performance – Utilize SolarWinds for proactive monitoring, alerting, and performance tuning of voice and video systems
• Operate and Manage OCOM Tools – Leverage OCOM for operational command and management of enterprise voice services within DoD NOC environments
• Integrate and Maintain Ribbon Solutions – Support and troubleshoot Ribbon Communications platforms for secure voice and video traffic
• Document and Execute Change Management - Validate configuration changes, maintain technical documentation, and participate in capacity planning and system updates
• Collaborate in NOC Operations and On-Call Support - Provide ongoing support for global DoD voice services, including rotating on-call responsibilities and cross-functional coordination

Required Qualifications for the Enterprise Voice Engineer include :

Compensation for the Enterprise Voice Engineer include :

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