Customer Service Representative

Part-Time Customer Service Position

Part-Time Customer Service Position located at the Aberdeen or Hoquiam Transit Centers. Hours of operation are 7 days a week, 7 : 00 a.m.- 9 : 00 p.m. This position will likely require working nights and weekends. Schedules are based on a bid, three times a year. Position reports to : Assistant Operations Manager. Manage or Supervise : None. This is a union bargaining position under the general direction of the Assistant Operations Manager. The Customer Service Representative is responsible for selling passes, providing bus route information, keeping the station clean, and monitoring the activities of the public while on station property. Must be able to keep strict accounts and records of all monies.

Examples of Duties :

• Check out bus passes from the Transit office for the purpose of selling to the general public.
• Hand out bus schedules and provide bus route information and leave times to the general public.
• Monitor activities of the public while on station property, periodically checking restrooms for vandalism, check the public in and out of restrooms, and police station grounds for litter.
• Work effectively with the employees at all levels of the organization and with the general public.
• Clean all station restrooms daily.
• Other duties as assigned or directed in the employee manual.
• Assist drivers with spill clean-ups.
• Other duties as assigned.

Typical Qualifications :

Knowledge of : Clerk methods and techniques. Skills in : Customer Service. Ability to : Communicate with the public. Education and Experience : High school diploma, GED or equivalent combination of training and experience. Licenses / Certifications and Other Requirements : Possession of a Washington State Motor Vehicle Operators License with a safe driving record.

Working Conditions : Position may require climbing, balancing, stooping, kneeling, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, repetitive motions, and carrying. May require exerting up to in excess of 20 pounds of force occasionally, and / or in excess of 5 pounds of force constantly to move objects.

Grays Harbor Transit offers eligible employees a full benefit package, including : Medical, dental and vision coverage for employees and eligible dependents. Basic life and Accidental Death & Dismemberment (AD&D) for employees and dependents. Participation in Washington State Public Employee Retirement System (PERS) pension plan. Paid time off includes 10 to 30 vacation days per year depending upon date of eligibility and length of service. 12 days of sick leave per year depending upon date of eligibility. 48 hours of paid holiday with up to 48 hours of floating holiday time. Employee Assistance Program. Option to enroll in additional benefits : Voluntary Life and AD&D Insurance, Critical Illness, Accident and Hospital Indemnity and Short-term Disability Insurance, Flexible Spending Account and Dependent Care, Department of Retirement Systems Deferred Compensation Program.