Shift Leader | Hot Chi Lakeview (Opening Oct '25)

Job Description

Job Description

🔥 Shift Leader – Hot Chi Lakeview (Chicago, IL) 🔥

Shifts : 6–10 hours

Pay : $18.00 – $22.00 / hr (based on experience)

About Hot Chi

Hot Chi brings one-of-a-kind Chicago fire and flavor to everything we do.

We’re more than hot chicken—it’s about culture, legacy, and Second City swagger. We take pride in our hometown, lead with soul, and have fun while we do it.

For us, it’s all about ihsan —the practice of excellence and serving others well. Whether it’s making viral videos or making someone’s day with a free meal, we do it with intention.

We opened our first location in Chatham in 2020, inside the former Harold’s #55. What started as a bold idea in the middle of a pandemic turned into lines around the block and a growing brand with multiple locations, collabs with Chicago artists, and the mission to put Chicago-style hot chicken on the map .

At Hot Chi, we live to serve. If you bring the hustle, the hospitality, and the good vibes, you’ll fit right in.

🚀 What You'll Be Responsible For LEAD RESTAURANT OPERATIONS

Own your shift from open to close

Follow and complete opening / closing checklists

Monitor food safety standards and walk-in cooler organization

Operate and troubleshoot kitchen equipment

Adjust staffing in real-time to match business needs

Send daily shift summaries to management

ACCOUNTABILITY

Enforce policies around uniforms, punctuality, attendance, and phone use

Ensure all team members follow our Quality Identifier standards

Coach team members with respect, clarity, and firmness

CUSTOMER RECOVERY

Handle guest issues like a Hot Chi pro

Use the D.O.E. Method to resolve problems

Issue refunds or credits when needed to win customers back

INVENTORY MANAGEMENT

Receive and stow away deliveries

Create and oversee prep lists

Complete full inventory counts as scheduled

Communicate expected shortages to management

CASH HANDLING

Perform safe counts and reconciliation

Balance drawers and complete deposits at end of shift

Keep cashiers stocked with change and supplies

KITCHEN PREP

Master every item in the Hot Chi recipe book

Lead prep for all bulk kitchen items

Oversee the execution and quality of prep lists

✅ What We’re Looking For

Leadership experience in a fast-paced restaurant or kitchen

Confidence in holding others accountable

Strong communication and organization skills

Comfort with basic math and handling cash

Cool under pressure and focused on solutions

Passion for great food and better teamwork

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