Customer Rep Lead - HYBRID

Customer Representative Opportunity At ReachMobi

At ReachMobi, you'll have the chance to shape the user experience for millions of people. By tackling user key pain points, you'll contribute to meaningful, lasting improvements in how users interact with mobile technology.

We are seeking a proactive and data-driven Customer Representative to join our team. This role focuses on identifying and addressing our users' biggest pain points, analyzing trends in complaints and feedback, and implementing strategies to improve user satisfaction. You will also spearhead efforts to engage with users across various platforms and ensure their concerns are addressed promptly and effectively.

Key Responsibilities

• Own and evolve brand presence across web, social media, and app stores with a growth mindset.
• Develop and execute agile, data-driven organic growth strategies to drive high-impact user acquisition and engagement.
• Optimize communication channels for seamless, scalable, and personalized user interactions.
• Leverage rapid experimentation and A / B testing to iterate quickly and maximize reach.
• Optimize app discoverability through best-in-class ASO and SEO strategies.
• Implement growth hacking techniques to increase app store visibility and conversion rates.
• Stay ahead of algorithm changes and pivot strategies dynamically to maintain top rankings.
• Drive user-centric engagement by analyzing app reviews, ratings, and support interactions to uncover actionable insights.
• Build a proactive, community-driven approach by engaging users across Reddit, Twitter, app stores, and forums.
• Create scalable feedback loops that enable rapid product iteration and customer-driven innovation.
• Partner with design, product, and engineering teams to optimize the user journey and self-service options.
• Leverage real-time analytics to track sentiment trends and user behavior, driving data-backed decision-making.
• Segment and analyze user cohorts to uncover growth levers and personalization opportunities.
• Drive K-factor (user referrals) by strategizing referral programs and word-of-mouth growth initiatives.
• Develop and execute a high-impact content strategy that drives brand awareness and user engagement.
• Ensure a cohesive, compelling brand voice across all digital touchpoints.
• Build strategic partnerships and leverage influencer marketing to amplify reach and accelerate growth.
• Act as a player-coach, mentoring and empowering team members while remaining hands-on.
• Foster a culture of innovation, collaboration, and continuous learning.
• Champion agile workflows and cross-functional alignment to drive efficiency and execution speed.

What You'll Need

Why ReachMobi?