Resort Operations Admin Assistant

Please note a resume is required for this position.

Pay Rate : $19.00 an hour

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests and direct them to the appropriate areas, ensure they feel welcome
• Notify staff when their appointments arrive
• Answer phone calls, respond to emails and voicemails, and assist with general inquiries in a friendly and professional manner.
• Schedule appointments and manage the booking system using spa software, ensuring an organized and efficient flow of services.
• Handle incoming calls, answer questions regarding the property, and Spa offerings
• Promote services offered and retail products
• Process cash, credit / debit card and comp transactions for services and retail products accurately track cash and credit / debit gratuity.
• Maintain cleanliness and organization in all areas of the spa, including, relaxation lounge, locker rooms, treatment rooms, and retail areas
• Assist with laundry duties, ensuring fresh linens and towels are available for guest services.
• Perform general clerical duties such as maintain files and process mail
• Assist with processing payroll, including tracking tips and commissions for spa staff.
• Ensure all payroll, tips, and commission data is accurately entered and documented.
• Help maintain financial records related to payroll and tips distribution.
• Monitor inventory levels for retail products and spa supplies, ensuring items are well-stocked. Place orders for new products and track deliveries to maintain adequate supply levels.
• Perform regular inventory checks and update records to maintain accuracy.
• Accurately input guest services, preferences, and appointments into the spa management software.
• Keep spa service offerings up to date in the spa software, including adding new services or making changes to existing ones.
• Ensure accurate descriptions, pricing, and availability of services in the spa management system, website, and brochure.

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification :

Preferred Knowledge and Certification :

Required Skills :

Required Abilities :

PHYSICAL DEMANDS

WORKING ENVIRONMENT