Licensed Service Professional / Retention Specialist

Job Description

Job Description

Join The Maghen Dodge Agency, a vibrant and client-centric agency located in the heart of Metairie, Louisiana, where customer satisfaction and professional growth are our top priorities. As a Licensed Service Professional / Retention Specialist, you will become a critical asset to our engaging team, striving to retain valued clients with exceptional service standards. This role is ideal for someone who possesses a positive attitude and has a genuine passion for assisting and retaining clients. Our agency fosters a welcoming environment that encourages growth and reward through performance. By joining us, you become part of a thriving team committed to maintaining a high standard of service excellence and customer loyalty. If you're ready to engage directly with customers, providing them with the exceptional care and professionalism that The Maghen Dodge Agency is known for, we invite you to apply and contribute to our dynamic team! BONUS OPPORTUNITIES AND COMMISSIONS will increase annual pay.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

Client Interaction : Provide exceptional service by answering client inquiries and resolving issues professionally.

Policy Retention : Proactively engage with clients to ensure their satisfaction and improve policy renewal rates.

Problem Solving : Address customer concerns with accuracy, ensuring quick and efficient resolution.

Feedback Collection : Gather insights from client interactions to support the agency's continuous improvement initiatives.

Documentation : Accurately maintain client records and update relevant systems with the latest customer interactions.

Team Collaboration : Work closely with colleagues to ensure seamless service delivery and client satisfaction.

Requirements

Licensing : Must hold an active Louisiana Property & Casualty Insurance License.

Experience : At least two years of experience in a customer service or client retention role within the insurance industry is preferred.

Communication Skills : Excellent verbal and written communication skills, with a friendly and professional demeanor.

Problem-Solving : Strong problem-solving abilities to effectively address client inquiries and retention challenges.

Customer-Focused : Demonstrated commitment to providing top-notch customer service and maintaining high client satisfaction levels.

Team Player : Ability to work collaboratively within a team-oriented environment.

Organizational Skills : Strong organizational skills with the ability to manage multiple tasks efficiently.

Adaptability : Capacity to handle change and work effectively in a fast-paced environment.