Account Executive
As an Account Executive at Umbrella BPO, you will be responsible for managing client relationships and driving sales growth. You will work closely with clients to understand their needs, develop strategic plans, and ensure the successful delivery of our services.
Key Responsibilities :
- Client Relationship Management :
Build and maintain strong relationships with clients.
Serve as the main point of contact for client inquiries and concerns.Sales and Business Development :Identify and pursue new business opportunities.
Develop and present proposals to potential clients.Negotiate contracts and close sales deals.Strategic Planning :Create detailed business plans to achieve sales targets and quotas.
Analyze market trends and competitor activities to identify opportunities for growth.Project Management :Oversee the delivery of services to ensure client satisfaction.
Coordinate with internal teams to meet project deadlines and client expectations.Reporting and Analysis :Provide regular reports on sales activities and performance.
Use CRM software to track and manage client interactions and sales data.Collaboration :Work closely with the marketing team to align on lead generation strategies.
Collaborate with other departments to ensure seamless service delivery.Adaptability :Be able to adapt and adjust to what the business needs are.
Qualifications :
Professional English fluencyMinimum 3-5 years of experience in sales or account managementProficiency in customer relationship management (CRM) softwareStrong verbal and written communication skillsAbility to build and maintain relationships with clientsKnowledge of sales techniques and strategiesStrong problem-solving and negotiation skillsTime management and organizational skillsAbility to work independently and as part of a teamFlexibility and adaptability to changeBachelor's Degree (Nice to have)What We Provide :
Full-time (40 hours a week)Location : RemoteCompetitive salary compensation based on experienceTraining and growth opportunities provided by Umbrella BPO and outside entitiesAbility to grow your career and determine your next move at Umbrella BPOWhy Umbrella BPO?
Umbrella is a mission-driven company with a passion for helping businesses succeed. We build teams that help companies scale in every facet of their business-from customer support to operations, content moderation, engineering, and more. Umbrella BPO not only offers above average compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.