VNA Resource Assistant

Resource Assistant

St. Luke's is proud of the skills, experience, and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses, and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Resource Assistant will contribute to the effective operations of our VNA services by performing a variety of tasks that support the daily functions of our home health and hospice departments in all locations. Effective and organized coordination, along with a strong attention to detail, is essential to support the agency in achieving quality, financial, and patient outcomes.

Job Duties and Responsibilities:

• Responsible for the organization and maintenance of electronic files related to staff education and regulatory compliance as directed by Quality leadership.
• Assists with VNA inventory and purchasing duties as directed.
• Assists in the preparation of monthly statistical reports for various VNA committees or meetings as requested by gathering data from various sources.
• Assists the Education Coordinators and Quality staff in their role with clerical support for orientation and ongoing education throughout the year.
• Responsible for electronically updating agency policy and procedures.
• Collaborate and communicate effectively with office and clinical staff in order to promote timely exchange of information required for database maintenance or various performance improvement initiatives.
• Communicate effectively via telephone, screening calls, and referring to appropriate personnel.
• Responsible for preparing meeting packages and taking minutes as directed.
• Responsible for scheduling meetings and rooms as directed.
• Demonstrates proficiency in the use of Microsoft Suite, Adobe Acrobat, and other computer systems as needed.
• Act as a backup to other personnel for data entry and database maintenance as needed.
• Maintain thorough and accurate documentation.
• Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient, and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Special projects and other related duties as requested by the VNA leadership team.

Physical and Sensory Requirements:

Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching, or running. Continuously climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet/legs and/or hands/arms. Rarely crawling: Moving about on hands and knees or hands and feet. Frequently crouching: Bending body downward and forward by bending legs and spine. Frequently fine manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation. Frequently foot/leg controls: Use of one or both feet or legs to move controls on machinery or equipment. Rarely gross manipulation: Seizing, holding, grasping, turning or otherwise working with hand(s). Frequently keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Frequently kneeling: Bending legs at knees to come to rest on knee(s). Frequently reaching: Extending hand and arms in any direction. Frequently sitting: Remaining in a seated position. Frequently standing: Standing is to remain on one's feet in an upright position. Frequently twisting: Bending or turning, generally to a side. Frequently walking: Walking is to move about on foot. Frequently lifting/carrying: 5 pounds and under - frequently; 6-10 pounds - frequently; 11-49 pounds - frequently; 50 pounds and over occasionally. Pushing/Pulling: 5 pounds and under - frequently; 6-10 pounds - frequently; 11-49 pounds - frequently; 50 pounds and over - occasionally. Other environmental factors/considerations: hearing: The ability to hear, understand, and distinguish speech and/or other sounds. Continuously vision: To include far, near, peripheral, and color. Continuously communicating verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other works accurately, loudly or quickly. Continuously equipment operation: Operating a cart, car, van, truck, and/or other heavy equipment. Continuously contact/exposure with chemical, biological, radiological material, heat/cold, or other environmental factors that may require the use of PPE.

Education:

High school diploma or equivalent required. Associate or bachelor's degree in a related healthcare field preferred.

Training and Experience:

Demonstrated accomplished clerical position in an office setting. Computer proficiency in Microsoft Office Suite and Adobe Acrobat. The ability to take initiative, prioritize tasks effectively, and maintain strong organizational skills.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!

St. Luke's University Health Network is an Equal Opportunity Employer.