IT Help Desk Technician

At Amyris, we value that everyone's career journey is unique and authentic to who they are. If this role excites you, we encourage you to apply and grow alongside us! You may be just the right candidate for this or other open roles.

We are seeking a motivated and technically capable IT Help Desk Technician to join our team in Leland, NC . In this role, you will be the primary IT contact on-site, supporting users locally and remotely, and collaborating with senior IT staff based in Emeryville, CA and Campinas, Brazil. Primarily supporting the Leland office but will also assist employees globally as required. This position reports to the Associate Director of IT based in Emeryville, CA.

This is a great opportunity to build your skillset in a supportive environment. If demonstrates initiative and a willingness to learn, you may be entrusted with additional responsibilities and growth opportunities over time. The role involves providing IT support in a science and manufacturing environment, requiring adaptability and attention to safety protocols.

Responsibilities

• Provide hands-on support for end users, including :
• Imaging and troubleshooting laptops
• Diagnosing and resolving application issues
• Basic network troubleshooting
• Desk-side support
• Perform basic Microsoft 365 administration tasks (approx. 40% of time)
• Monitor security logs and escalate anomalies to senior team members
• Assist with patching systems and packaging updates for applications and OS
• Collaborate with senior IT staff to test and distribute patches
• Occasionally travel between Leland office and Wilmington warehouse for user support
• Access and support computers located within the plant's office area
• Train users on basic computer functions and usage best practices

Basic Qualifications

Preferred Qualifications

Work Environment

Amyris is committed to fair and equitable compensation practices.

The starting pay for this role is $50,000 to $68,000. Salary offers are made based on internal equity and market analysis, and will vary based on the candidate's skills, depth of experience and specific work location.

Amyris is committed to providing a diverse array of inclusive benefits and perks to support employees and their families' wellbeing including access to robust healthcare, mental wellness benefits, family leave, discounted fitness memberships, education reimbursement, flexible paid time off, 17 paid holidays, 10 paid sick days, and additional paid time off including 3 volunteer days, and bereavement.

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