Director, CX Revenue Operations - Remote, North America

Director, CX Revenue Operations - Remote, North America

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

The Director of CX Revenue Operations is responsible for designing, executing, and scaling the revenue operations strategy that supports the end-to-end customer lifecycle across Customer Experience (CX), Success, Renewals, Professional Services, and Support. This role acts as the connective tissue between CX leadership, Sales, Marketing, Finance, and Product, ensuring operational excellence, data integrity, forecasting and predictable revenue growth through improved retention, expansion, and customer lifetime value (CLTV).

Reporting to the Chief Customer Officer (CCO) the Director is both a strategic architect and a hands-on operator, accountable for embedding process discipline, enabling technology, and driving insights that maximize Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).

Strategic Revenue Operations

• Define and implement the global CX revenue operations strategy aligned to corporate growth and retention targets.
• Build and own revenue forecasting models for renewals, churn, and expansion across all customer segments (Enterprise, Mid-Market, SMB).
• Partner with Finance and CCO to ensure accurate forecasting of ARR, NRR, and GRR, with clear visibility of risk and upside.
• Establish a governance framework and cadence for CX revenue planning, pipeline reviews, and forecasting discipline.
• Lead the development of customer health scoring models and risk identification frameworks.
• Partner with Success, Support, and Services leaders to operationalize playbooks for retention, upsell, cross-sell, and churn mitigation.

Data, Analytics & Insights

Enablement & Process Excellence

Cross-Functional Alignment

Core Competencies

Experience Requirements :

What We Offer :

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.