Mechanic

Job Description

Role : Mechanic Technician

Location : 34705 W 12 Mile, Farmington Hills, MI 48331.

IN-Person Interview

Job Description :

Automotive Mechanic / Diagnostic Trouble Shooter - performs maintenance, repairs, and diagnostic tests on vehicles inspection : Examining the vehicle's mechanical components and engine through software.

Diagnosing : Identifying problems with the vehicle

• Explaining : Communicating with vehicle owners to discuss their concerns and explaining automotive problems and repairs to clients
• provide direct support to Client dealerships for diagnostic software and hardware issues with complexity related to specific vehicle modules and systems to supplement the escalation process through the Technical Assistance Center
• Seek the support from Diagnostics System Specialists Level or liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA and other Client Customer Service Department
• Provide quick and effective resolutions to dealer’s technicians to prevent development of a backlog
• Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system
• Support client management to direct the needs of the service to ensure a high quality, continuously improving service
• Provide preliminary triage of the ECU (Electronic Control Units) Software log events, primarily for Infotainment and Connectivity modules, provided from the customer via In-Vehicle trigger
• Collaborate with module Engineers to identify existing or new issue
• Identify the ECU Software for all ECUs on the target vehicles