Fleet and Family Support Center Administrative Support Assistant

Secret Unspecified Business - Support

Millington, TN (On-Site / Office)

Major Duties

1. General Office Administrative Support (50%)

• Provides support through a wide array of assignments to include general front office administrative services in direct support of all programs that fall under the Fleet and Family Support Centers (FFSC). Interacts with other service programs to ensure receipt of referral and documents; works with the Freedom of Information Act Office (FOIA) regarding requests for records and researching information in the record(s).
• Makes routine contacts with officials of other agencies in the community. Maintains the necessary documents, records, files and referral information, and similar program work.
• Provides information to clients about the program services, requirements, and procedures.
• Provides referral information on community resources to clients. Assists clients in the use of office equipment and takes responsibility to handle maintenance of equipment. Conducts follow-up with clients answering any questions and aiding, as needed.
• Receives visitors and telephone calls to the office, determines the nature of requests and directs visitors and / or callers to appropriate staff, or personally provides the information desired when routine or procedural matters of the office are involved.
• Checks on availability and confirms appointments. Reschedules appointments upon requests of the supervisor / program site manager or staff member.
• Schedules appointments and arranges for time, participants, and location of meetings and assembling background material.
• Uses various functions of other software types such as calendars, electronic mail, spreadsheets, or graphics. The employee plans and carries out assignments with considerable independence. Uses multiple function office equipment and automated software to produce a wide range of documents, reports, spreadsheets, briefs and tables.
• Maintains referral directories, information of community resources, and similar office work pertaining to programs of the FFSP.

2. Office Management (50%)

Requirements

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and / or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency / organization. Two years of specialized experience directly related to the duties described below.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the