Sales Support Specialist

Sales Support Specialist

Ecolab is looking for a Sales Support Specialist to provide critical support to our customers during the sales process. As a Sales Support Specialist, you will function as the liaison between our supply chain, sales and purchasing teams to answer customer questions and concerns while providing real-time assistance quickly and efficiently.

This is a hybrid role reporting to our Ecolab office in King of Prussia, PA.

What You Will Do :

• Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.
• Responsible for managing orders through the entire life cycle (order entry to invoice).
• Collaborate with key members of Sales, supply chain, finance, and regulatory / compliance to assure order fulfillment.
• Arrange appropriate logistics when necessary, shipping and tracking.
• Proactively mitigate customer service issues and escalate to the Manager where appropriate.
• Be able to work in a fast-paced environment while handling high volume email communications.
• Be able to work collaboratively with a team and on your own.

Minimum Qualifications :

Preferred Qualifications :

The pay range for this position is $44,500.00 - $66,700.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to :

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.