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Customer Success Coordinator

Customer Success Coordinator

StratSimpleWilkes-Barre, PA, US
1 day ago
Job type
  • Full-time
Job description

Job Description

  • About StratSimple

StratSimple (www.stratsimple.com) is a profitable early-stage AI software startup helping nonprofit consultants deliver better strategic plans, faster. Our platform combines AI-guided virtual interviews, automated analysis, and goal-tracking tools to make strategic planning more efficient and impactful for mission-driven organizations.

We work with consultants who help nonprofits listen deeply, align on priorities, and execute strategies that create real change.

If you love using technology to make a difference — and you’re excited to help grow a company that supports nonprofits nationwide — this is a rare chance to get in early and help shape something meaningful.

  • About the Role

    • We’re hiring our first full-time employee — a Customer Success Coordinator who will play a pivotal role in helping our customers (consultants and nonprofits) succeed. We're a full remote company, so video is our most important communication tool, so we made you a video introducing you to our company and this role :

    You’ll support consultants and nonprofit users by setting up surveys, refining PowerPoint reports, and guiding them through onboarding and training. You’ll also build training materials, experiment with AI tools to improve workflows, and contribute ideas that make our processes better.

    This is an entry-level role with real growth potential — perfect for someone who’s organized, tech-savvy, great with people, and eager to grow alongside a startup.

  • What You’ll Do
  • Set Up Surveys : Configure virtual interviews in StratSimple based on consultant instructions.
  • Build Reports : Work in PowerPoint to refine and present automated analysis outputs for client-facing decks.
  • Train & Support :
  • Lead onboarding sessions and feature walk-throughs.
  • Answer customer questions and troubleshoot issues.
  • Create and record short training videos and tutorials.
  • Leverage AI : Use AI tools (like ChatGPT) to streamline tasks, draft content, and automate workflows.
  • Support Operations : Assist with special projects, automations, and administrative tasks that support the leadership team.
  • Who You Are

    • Required :

  • You live in PA
  • You are comfortable communicating on video, and submit a intro video per the instructions below.
  • Skilled in PowerPoint (or Google Slides)
  • Comfortable using AI tools like ChatGPT or Claude to work smarter.
  • Strong written and verbal communicator.
  • Highly organized, proactive, and self-directed.
  • Energized by a fast-paced, evolving startup environment.

    • Preferred :

  • Familiarity with strategic planning concepts (SWOT, KPIs, OKRs).
  • Interest in nonprofits and community impact.
  • Bachelor’s degree (business, communications, etc…) is preferred but not required.
  • Experience in customer support, software businesses, or consulting.
  • Why Join Us
  • Be the first full-time hire at a profitable, growing startup.
  • Base pay of $15-$20 an hour with potential for additional commission.
  • Work directly with the CEO and leadership team — and help shape how we grow.
  • Gain hands-on experience across customer success, operations, and automation.
  • Use cutting-edge AI tools every day.
  • Help nonprofits deliver measurable impact in their communities.
  • How to Apply

    • Send us your resume and a short video (under 2 minutes) answering these two questions :

  • Tell us about a time you had to learn something new quickly to solve a problem. What did you do, and what was the result?
  • What is an example where you’ve used AI to make yourself more productive

    • Please include a link to your video to jobs@stratsimple.com .

    We care less about formal degrees and more about initiative, learning ability, and genuine enthusiasm for helping clients succeed.

  • StratSimple is an equal opportunity employer.

    • We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.

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    Customer Coordinator • Wilkes-Barre, PA, US