Chattanooga TN Hotel Front Desk

Job Description

The Front Desk Agent is responsible for reconciling all hotel cashier transactions, reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He / she is also responsible for effectively communicating concerns and / or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

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Responsibilities

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Must be able to work with and understand financial information and data, and basic arithmetic functions.

Must be willing to cross train in other accounting or hotel-related areas.

Must be able to prioritize job functions in order to meet deadlines.

Perform guest services functions as required (i.e. check guests in / out, take reservations, we-up calls, etc.).

Audit and reconcile financial and statistical reports.

Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

Prioritize job functions in order to meet deadlines.

Ensure accuracy of all numbers reported including statistics.

Input and update financial information into corporate communications network.

Perform daily, weekly, monthly and annual data processing system functions as required.

Keep management abreast of any unusual operational or financial events and / or deviations of policies or procedures.

Ensure overall guest satisfaction.

Respond to governmental inquiries upon receipt.

Handle guest requests

Qualifications

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High School diploma or equivalent and / or one year of progressive experience in a hotel or related field required.

Guest Service Experience preferred.

Computer knowledge / skills required.

Flexible and long hours sometimes required.

Sedentary work – Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

PM SHIFT :   3PM -11PM

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests..

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

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Pay through Direct Deposit or Pay Card

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At HOTELhelp we are proud to be an equal opportunity workplace and an affirmative action employer. All of our employment is decided on the basis of qualifications, merit, and business needs.

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