Talent.com
Application Support Engineer I- OSC (First Shift)
Application Support Engineer I- OSC (First Shift)QTS Data Centers • Suwanee, GA, US
No longer accepting applications
Application Support Engineer I- OSC (First Shift)

Application Support Engineer I- OSC (First Shift)

QTS Data Centers • Suwanee, GA, US
21 days ago
Job type
  • Full-time
Job description

Overview

The Application Support Engineer - OSC is primarily responsible for the support of our Service Delivery Platform and all associated virtual computing systems, with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and possess a desire to continuously grow both technical and soft skills.

This position is part of the Operations Service Center (OSC), a 7 x 24 x 365 organization and requires shift work. It is 1st Shift : 8 : 00 AM – 5 : 00 PM, Monday – Friday.

Responsibilities

  • Be a part of a 24x7x365 Operations Service Center and be flexible in availability as needed
  • Develop and maintain a thorough knowledge of the assigned task(s), functional area(s) or project(s)
  • Manage your assigned tickets to ensure SLA compliance and customer satisfaction
  • Provide operational support in response to monitoring alerts and resolve incidents
  • Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
  • Triage and escalate tickets according to QTS policy
  • Deliver customer-focused support through phone calls and ticket-based communications
  • Develop an in-depth understanding of the Service Delivery Platform and suggest improvements as needed

Basic Qualifications

  • Bachelor's degree in a related field or equivalent professional experience
  • Three or more years of progressive IT engineering experience
  • Experience with Linux and / or Windows OS, virtualization and hyperconverged technologies (such as VMware), and Active Directory / Exchange administration on an enterprise-level
  • Experience with IT monitoring systems and proficient with monitoring, patching and coordinating data protection of assigned physical and virtual systems
  • Proficient in basic network virtualization (NSX) firewall rule changes
  • Competent understanding of High Availability technologies and clustering
  • Competent understanding of various protocols / services such as SMTP, SNMP, SSL, SSH and DNS
  • Competent understanding of basic networking technologies, concepts and the OSI model
  • U.S. Citizenship is required by law due to federal customer contracts

    • Preferred Qualifications

  • Two or more years of Systems Administration / Engineering experience, with a focus on virtualization
  • Prior experience working in a Data Center environment
  • Strong knowledge of Python, Ansible, PowerShell, and / or JavaScript / JSON / REST API
  • One or more systems-focused certifications (VCP-DCV, MCSA / MCSE, RHSE / RHSA, etc.)

    • Knowledge, Skills And Abilities

  • Strong technical troubleshooting skills
  • Ability to communicate effectively with clients, vendors, and colleagues
  • Orderly documentation, time management, and planning skills
  • Excellent written and oral communication, problem solving, and process management skills
  • Ability to work well within a team environment in a matrixed organization
  • Strong customer relations skills
  • Ability to learn and apply new technology and methodologies in a distributed environment

    • Equal Employment Opportunity and Accommodations

    We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information, or any other characteristic protected by law. We prohibit retaliation against individuals who raise concerns or participate in investigations. QTS is committed to providing reasonable accommodations to individuals with disabilities during the employment process. If you need an accommodation, please email talentacquisition@qtsdatacenters.com with your contact information and the nature of your request.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

    • J-18808-Ljbffr

    Create a job alert for this search

    Application Support Engineer • Suwanee, GA, US