Learning Ambassador (Customer Service Associate)

Key Objective(s):

• The main purpose of the Learning Ambassador at Sesame Street Learn & Play is to play a pivotal role in creating a positive and memorable learning experience for our guests through a friendly, engaging and enthusiastic approach.

Primary Responsibilities:

• Greeting visitors with a warm and friendly demeanor.

• Walk guests through the various areas, providing information about the various learning experiences and different rooms of the attraction.

• Assist visitors with ticket purchases and provide guidance on admission procedures and all the options that are available to them.

• Resole customer inquiries, concerns or issues in a professional, timely manner.

• Monitor and manage visitor flow to ensure a safe and enjoyable environment and experience for all guests.

• Assist in crowd control during peak times or special events to ensure a positive guest experience.

• Train and maintain detailed knowledge of the various learning stations and experiences within the attraction and inform guests about the benefits of each learning station.

• Collaborate with other team members to optimize visitor traffic.

• May perform other duties assigned in other work areas as needed.

• Guide guests to the exit or provide other instructions and/or assistance in case of emergency.

• Provide guests with quick and efficient check out experience in the retail gift shop, also assisting with stock checks and inventory.

Desired Qualifications:

• A background in working with children, either in a prior attraction, experience, or in some sort of educational setting, like a school or daycare.

• Minimum of 2-3 years of experience in a retail or attraction setting.

• Strong leadership, communication and organizational skills.

• Passion for education and creating impactful learning experiences.

Physical Requirements:

• Stand/move about – frequently, about 90% of the time

• Perform repetitive motion, like using scanning devices or handing our items to guests

• Lift/Carry up to 20 pounds

• Kneel and bend – periodically, about 10% of the time

Job Details

Job Family AD

Pay Type Hourly

Hiring Rate 16 USD