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Tech Support Field Technician
ROYPOW (USA) TECHNOLOGY CO., LTDAtlanta, GA, US2 days ago
Job type
- Full-time
Job descriptionMust be willing to travel within the US (all expenses will be Covered by the Company) Some technical support experience Strong problem-solving and troubleshooting skills Excellent communication and customer service skills Familiarity with lithium batteries (Preferred) Associates degree in relative field (Preferred) Bilingual in English and Chinese (Preferred). Medical Insurance Vision Dental PTO 401(K) 401(K) match Bonus opportunities 8 hour shift Monday to Friday Technical support : 1 year (Required) Hardware Repair : 1 year (Required)
Description :
RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.
Job duties :
- Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
- Troubleshooting technical issues and working to resolve them in a timely manner.
- Maintaining accurate and up-to-date records of customer interactions and technical support requests.
- Assisting with product installation and maintenance as needed.
Requirements :
Benefits :
Job Type : Full-time
Pay : $21.00 - $25.00 per hour
Compensation Package :
Schedule :
Experience :
Requirements :
PId00b77ae7d8d-31181-37992058
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Field Support Technician • Atlanta, GA, US
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