Quality Lead (FHD)

Operations & Quality Leadership Team Lead

This hourly position supports the operations & quality leadership team by contributing to inspections of product going through both inbound / outbound processes, leading meetings, coaching for success, creating a safe & collaborative work environment, and driving process improvement. The role will be very technical and require strong problem-solving skills. Leads will work closely with both their direct and operations supervisors to monitor product shipped from the distribution center meets or exceeds expectations of the business and our customers.

Key responsibilities include :

• Compare inbound inspection forms to product to confirm correct PO numbers, style numbers, sizes and quantity to be inspected.
• Understand and act as a role model in following all standard operating procedures (SOPs)
• Use problem solving skills to create solutions and adherence to SOP's
• Create and conduct audits for areas including but not limited to picking, packing, returns, inbound, outbound, decant and reserve
• Record inspection results on designated forms and enter tracking system. Notify Supervisor of any inspection that does not meet audit standards.
• Complete documentation for the removal of inspected product from the QA inspection area. Adjust inventory when necessary, using prescribed procedure.
• Perform audits and product re-work as directed by the Supervisor.
• Conduct housekeeping within the QA areas to ensure a safe and orderly working environment.
• Create a positive team environment that encourages all associates to provide insights and feedback to improve processes, adapt to an ever-changing business, and stay focused on customer satisfaction
• Utilize warehouse tools, including radio frequency handheld units (e.g."RF Guns") and computer kiosks, to update transactions within the warehouse management system (WMS)
• Assist other departments in the Distribution Center as time allows.

Key relationships (internal) : Operations leadership team including managers, supervisors and leads

Key relationships (external) : Distribution consumers and stakeholders

Knowledge, skills and abilities :

Physical requirements :

While performing the duties of this job, the employee is :

Requisite education and experience / minimum qualifications :