NICE CXONE Specialist

Immediate need for a talented NICE CXONE Specialist . This is a 12+ Months Contract opportunity with long-term potential and is located in USA(Remote) . Please review the job description below and contact me ASAP if you are interested.

Job ID : 24-44257

Pay Range : $70 - $75 / hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities :

• The Contact Center Services (CCS) Customer Experience (CX) Configuration Specialist works within the Consulting Services practice as a customer-facing resource to manage enterprise-wide Contact Center solutions for customers from many verticals on the NICE inContact CXone platform.
• The Consulting Services team implements and maintains both hosted and CPE solutions which contribute millions in revenue.
• The custom IVR and voice solutions are critical to our customers so our focus is to consult with both quality and a sense of urgency in mind.
• They are led by a program management and project management team which follows the Professional Services Project Methodology using a standard set of processes and procedures to provide a structured, consistent approach to planning, organizing, and controlling PS activities.
• The CX Configuration Specialist provides application engineering professional services, specifically in the contact center domain.
• In this role, you must be able to meet with clients, perform design sessions, synthesize business requirements, transfer gathered requirements to an enterprise design leveraging best practices, perform all aspects of the configuration of call flows and scripting, perform a testing lifecycle (i.e., unit testing, system integration testing, quality assurance testing, and user testing), and work with customer to rollout final solution into production.

Key Requirements and Technology Experience :

Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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