Lex Support Engineer (JAVA and Linux)

Job Description : Lex Support Engineer (JAVA and Linux)

Salt Lake City US

Role Overview :

We are seeking an experienced L3 Support Engineer and proactive individual with strong application support experience of 5 years in Java. This role requires expertise in working on Linux environment distributed systems troubleshooting system issues.

Key Responsibilities :

• Provide escalated technical support for LeX platform application issues diagnosing and resolving complex problems through in-depth analysis. Escalate unresolved issues to development teams with detailed documentation.
• Perform system monitoring maintenance and optimization to ensure platform stability and performance. Identify and address performance bottlenecks software bugs and system errors.
• Assist in the deployment and release checkouts configuration changes like rate limits and user onboardings.
• Develop and maintain technical documentation including troubleshooting guides and standard operating procedures (SOP).
• Build and improve runbooks to minimize operational errors and improve operational efficiency.
• Manage incidents communicate effectively with users application owners and senior stakeholders across all areas.
• Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements.
• Analyze patterns of failures and issues to share the tickets for strategic and permanent fixes to App Dev there by improving infrastructure stability and performance.

Required Skills & Qualifications :

Preferred :

Pi-square technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company Synergy Partner for major OEMs and Tier 1s and their implementation partners in Automotive Embedded Product Development Projects Requirements Analysis Software Design Software Implementation Efficient Build Release Process and turnkey software V & V Services. We have more than 20 years of industry expertise with specialization in the latest cutting-edge automotive technologies such as Infotainment connected vehicles Cyber security OTA and Advanced Safety / Body electronics.

Key Skills

Air Freight,Accounting & Finance,Electrical Commissioning,General Services,Civil Engineering,Linux

Employment Type : Full Time

Experience : years

Vacancy : 1