Strategic Account Manager (Monday-Thursday 5am-4 : 30pm)

Strategic Account Manager

The Strategic Account Manager is fully accountable for the long-term evolution of the client's staffing operations including the overall direction and operational management of all business activities. This role is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role oversees employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs through daily recruitment / fulfillment activities, and measurements against established KPIs. This role is responsible for day-to-day management of colleague performance to include coaching and development of the client staffing team to ensure all service levels and performance metrics are met.

Your Role & Responsibilities :

• Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client's business, staffing needs, culture, and program expectations.
• Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals.
• Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent.
• Delivers client customized new hire orientations.
• Runs and creates reports to identify workforce challenges escalates when appropriate and collaborates with the client to deliver, decline, or adjust expectations (using CRM, Power BI, time / attendance software).
• Proactively identifies and raises issues around limited and / or excess staff capacity.
• Collaborates with the client to address and resolve staff interpersonal, personal, and / or professional development needs.
• Serves as an escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and / or associates.
• Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
• Maintains high levels of customer satisfaction through regular communication and quarterly business reviews with the client.
• Oversees team duties and responsibilities, coaches, and develops team, and assigns and ends associate assignments.
• Conducts audits related to brand and regulatory requirements.

Competencies (Skills & Knowledge You'll Bring) :