Help Desk

Help Desk

Bakersfield | Immediate | Comp range $18-20 hour

We are seeking an energetic, tech-savvy Help Desk Technician to join our collaborative team. This role is perfect for someone passionate about customer service, IT support, and solving technical challenges . If you enjoy working in a team environment where you'll wear multiple hats and contribute to getting things done, we want to hear from you!

Key Responsibilities

• Provide technical assistance and troubleshoot issues with computer systems and software
• Monitor and manage help desk tickets, ensuring timely resolution
• Guide customers through problem-solving with clear communication
• Install, modify, and repair computer hardware as needed
• Follow up with users to confirm resolution of issues
• Run reports to identify recurring technical problems
• Document all incidents with clear, concise, and detailed notes

Qualifications