Assistant General Manager
The Assistant General Manager reports directly to the General Manager. The AGM assists the GM in the achievement of the people, financial, and operational goals of the restaurant.
Essential Functions
- Assists GM in achieving restaurant's staffing and development goals
- Assists GM in monitoring / improving employee morale
- Personally coaches staff
- Ensures safety is everyone's top priority
- Ensures compliance with all applicable laws
- Assists GM in achieving sales and profits to plan
- Displays urgency to correct daily financial control deficiencies
- Strives to drive year-upon-year growth in sales and profits
- Delivers / improves delivery of QSC to franchise operational standards
- Raises the bar in operational execution
- Ensures facilities are maintained to franchise standard on a daily basis
- Displays awareness of asset deficiencies and urgency to correct them
- Displays awareness and urgency to eliminate any potential for liability
Ensure consistent customer satisfaction :
Effectively role-model the MIC success routine and ensure responsibilities under people, customer, and service are completedEnsure that all Team Member positions are executed according to their Shift Excellence responsibilitiesPersonally demonstrate that customer needs are the highest priorityManage the restaurant in the absence of the RGMOpen availability.Minimum 5 day, 45 hour work week.Available to work anywhere on the island.Need transportation to do banking.Ensures that safety is a priority for all employees. Act in a safe manner and do not put self or others at risk. Safety is everyone's responsibility.Performs other duties as assigned.
Decision-Making :
Customer relationsShift operationsRecruitment & RetentionRestaurant OperationsParameters for Success :
Complete all essential functionsCompliance with all Brand and Company Standards and targetsGuests, in-store operators, operations management, office staff, maintenance, and vendorsCompetencies + Professional Job Profile :
Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things doneCustomer-first mindsetStrong interpersonal skillsDedicated to leading a team that strives for excellenceWorking Conditions :
Minimal HazardsGeneral restaurant and office working conditions.Qualifications :
High School DiplomaPhysical and / or Medical Requirements :
Must obtain a Tuberculosis Clearance Certificate.