Content Operations Associate

Content Operations Associate

iHerb is seeking a Content Operations Associate to join our Marketing team! This is a remote role, with a preferred location in Southern California. The ideal candidate will be responsible for developing, managing, and executing content across our digital platforms. This role will coordinate daily web content and ensure timely and up-to-date updates and promotions using iHerb's proprietary web and content management systems (CMS). This position will communicate with various departments and handle special projects as assigned.

Job Expectations :

Support iHerb's multiple departments (Digital Experience, Global Logistics, Merchandising, Human Resources, etc.) by managing all content updates for the global website

Partner with the localization team to ensure content is translated into all 35+ languages the website is available in

Set up global and regional promotions across all platforms, including iHerb's app

Improve internal efficiency by proactively developing new processes for optimized workflow

Become an expert in functionality and features of iHerb internal tools and backend logic

Partner with the Business Product Technology team to provide feedback and suggestions to improve internal tools for maximum efficiency

Work cross-functionally with Digital Experience, Customer Experience, and other teams to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy

Manage various websites, including core iHerb.com, Careers, and HR website

Document changes to internal tools and processes when new features are introduced to the team.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities :

Strong oral and written communication skills

Computer literate

Attention to detail and accuracy

Detailed and meticulous with great follow-through

Ability to manage multiple tasks simultaneously

Able to handle deadline-driven pressure

Team Player

Equipment Knowledge :

Familiarity with SEO principles and best practices

Knowledge of Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) and project management tools such as Asana preferred

Experience with Microsoft Office Suite (Word, Excel, PowerPoint)

Experience Requirements :

Generally requires a minimum of one (1) to three (3) years' related experience.

Education Requirements :

Bachelor's Degree in Marketing preferred, or a combination of education and equivalent work experience.

Anticipated Pay Scale :

$22.28 - $35.44 USD

iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience. We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries. Our vision is to become the #1 destination for health and wellness across the world. With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team :

Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly Embrace Diversity & Inclusion Strive for Simplicity

At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner / local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.