Contact Center Agent

Job Description

Tittle : Contact Center Representative III

Location : 4910 Rivergrade Road, Bldg 3, Irwindale, CA 91706 (Hybrid)

Duration : 4-5+ Months (Temp to Perm)

Schedule : 8 : 30am - 5pm

Job Description :

Position Overview / Project Details :

• Performs necessary duties in supporting a large volume of patients, both new / prospective and current / established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organization.
• Responds to calls, faxes, email, in basket messages, from patients and or those calling on their behalf, providers, care team, and or leadership in support of timely, compassionate and accurate scheduling Processes referrals appropriately, as directed by department polices and business rules.
• Identifies crisis situations, elicits key information, and manages the call accordingly.
• Collects relevant caller data accurately and quickly during the telephone conversation

Minimum Qualifications & Experience :

Minimum Education : High School or equivalent

Any other information you’d like suppliers to know :