Patient Account Representative

Patient Account Representative

U.S. Physical Therapy ("USPh"), founded in 1990, is a publicly held company that operates 700+ outpatient physical and / or occupational therapy clinics in 44 states. U.S. Physical Therapy is one of the largest publicly traded, pure-play operators of outpatient physical and occupational therapy clinics. Our clinics provide pre- and post-operative care for various orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers, and preventative care. USPh also manages physical therapy facilities for third parties, including physician groups and hospitals. USPh's clinics are directed by a licensed physical therapist who drives patient volume via local physicians, former patients, and other referral sources.

Job Description

U.S. Physical Therapy has an immediate opportunity for a positive and enthusiastic Patient Account Representative in our Big Rapids Central Billing Office.

• Work closely with patients to resolve billing and payment issues
• Research and resolve discrepancies on patient accounts
• Process payments and refunds
• Review and update patient insurance information
• Communicate with insurance companies to obtain prior authorizations and verify coverage
• Follow up on unpaid claims and denials
• Maintain accurate and up-to-date patient account information
• Provide excellent customer service to patients and healthcare providers
• Collaborate with other departments to improve processes and ensure timely reimbursement
• Maintain knowledge of current insurance regulations and coding requirements

Qualifications

Additional Information